Refund Policy

30-day returns on gear

You can request a return within 30 days of receiving your order. Items must be unused, unworn and in their original packaging.

How to start a return

Email support@hikesupplyco.com with your order number and the reason for the return. We'll reply with return instructions. Items sent back without contacting us first can't be accepted.

Damaged, defective or wrong items

Please check your order when it arrives. If anything is damaged, defective or not what you ordered, email us within 30 days with your order number and a photo, and we'll send a replacement or a full refund at no cost to you.

Return shipping

Return shipping is paid by the customer, unless the item is damaged, defective or incorrect.

Refunds

Once your return is received and inspected, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Your bank may need a few extra days to post it.

Digital products

Because digital products are delivered instantly and can't be returned, they are non-refundable once downloaded. If a file is faulty, won't open, or isn't what the product page described, email us and we'll fix it or refund you.

EU customers

If your order ships to the European Union, you may cancel or return physical items within 14 days of delivery without giving a reason, under the same condition rules above. For digital products, you agree at checkout to immediate delivery, which ends the withdrawal right once the download starts.

Exchanges

The fastest way to get a different size or colour is to return the item and place a new order.