Frequently Asked Questions
ORDERS & SHIPPING
Q: How long does shipping take?
A: All orders ship to the US in 6-13 business days.
Survival Kit orders ship in 3-5 days from our US warehouse.
Q: How much does shipping cost?
A: Shipping is completely free on all US orders, no minimum.
Q: Do you ship internationally?
A: Currently we ship to the US only. International shipping
coming soon.
Q: How do I track my order?
A: Once your order ships you'll receive a tracking number
via email. Allow 1-3 business days for processing.
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RETURNS & REFUNDS
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must
be unused and in original packaging.
Q: How do I start a return?
A: Email us at support@hikesupplyco.com with your order
number and reason for return. We'll guide you through
the process.
Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days back
to your original payment method.
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PRODUCTS
Q: Do your clothes run true to size?
A: Our clothing runs 1-2 sizes smaller than standard US
sizing. We recommend sizing UP for the best fit. When
in doubt contact us before ordering.
Q: Are your products waterproof?
A: The 3-in-1 Hiking Jacket is waterproof and windproof.
Other clothing items are water-resistant but not fully
waterproof.
Q: Can I wash the hiking pants and jacket?
A: Yes — machine wash cold, gentle cycle. Do not tumble dry.
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PAYMENTS
Q: What payment methods do you accept?
A: We accept all major credit and debit cards including
Visa, Mastercard, and American Express.
Q: Is my payment information secure?
A: Yes — all payments are processed through secure,
encrypted payment gateways. We never store your card
details.
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OTHER
Q: How do I contact customer support?
A: Email us at support@hikesupplyco.com. We respond
within 24 hours Monday-Friday.
Q: Where is HikeSupply Co. based?
A: We are an online store shipping directly to customers
across the United States.